Shipping policy
Made-to-Order Production
West Will Rise products are produced after an order is placed. Production time is separate from shipping time.
Estimated production time: [INSERT VERIFIED PRODUCTION TIME RANGE].
Estimated transit time after dispatch: [INSERT VERIFIED SHIPPING TIME RANGE FOR EACH DESTINATION YOU SERVE].
Unless otherwise stated, estimates expressed in business days exclude weekends and public holidays. Please consider both production and transit time when planning your purchase.
Shipping Destinations and Rates
We ship to the destinations available at checkout. Available shipping methods and their charges are displayed before you complete your order.
Product availability and delivery options may vary by destination.
Fulfillment Locations
We work with Printify and third-party production and fulfillment partners. Your order may be manufactured and shipped from a location outside your province or country.
Orders containing multiple items may arrive in separate packages, potentially with different tracking details and delivery dates.
Order Tracking
When tracking becomes available, we will send shipment information to the email address supplied with your order. Tracking may take time to show movement after a shipping label is created.
If you have not received a shipping update after the stated production window, contact westwillrise@protonmail.com with your order number.
Shipping Address
Please provide a complete and accurate delivery address, including any apartment or unit number.
If you notice an error, email us immediately. We will try to help, but changes may not be possible after production or shipping begins.
If a parcel is returned or requires reshipping because of incorrect information supplied by the customer, we will review the circumstances and explain any applicable reshipping costs before proceeding.
Delays and Missing Parcels
Delivery estimates are not guaranteed unless expressly stated. Production demand, carrier disruption, weather, customs and other events may affect delivery.
If your order passes its estimated delivery window, contact us. We will investigate and advise you of the next steps. We will communicate material delays when known and honor applicable cancellation or refund rights.
Orders confirmed lost in transit are handled under our Return and Refund Policy. We do not require customers to resolve eligible fulfillment claims with our production partner themselves.
Packages Marked Delivered
If tracking shows delivery but you cannot find your parcel, check your delivery location, household, building reception and any carrier pickup instructions. Contact us promptly if it remains missing.
We review these situations individually using the available tracking and delivery information.
Customs and Import Charges
Where a shipment crosses a border, customs processing may affect delivery. Import duties, taxes or carrier clearance fees may apply.
Any such charges collected by us are shown at checkout. Charges not collected at checkout may be payable by the recipient, where applicable and disclosed before purchase.
Damaged or Incorrect Orders
If an item arrives damaged, materially misprinted, defective or incorrect, retain the item and packaging and contact us with your order number and clear photographs. See our Return and Refund Policy for details.
Contact
For shipping questions, email westwillrise@protonmail.com.