Refund policy

Final Sale

West Will Rise products are made to order. All sales are final, except for eligible issues involving misprints, manufacturing defects, items damaged on arrival, orders lost in transit, or remedies required by applicable law.

We do not accept returns or exchanges for change of mind, ordering the wrong size or colour, selecting the wrong design, or deciding that an item is no longer wanted. Please review the product description, size chart, colour and order details carefully before purchasing.

Misprinted, Defective or Damaged Items

If your item arrives damaged, materially misprinted, defective, or different from what you ordered, contact westwillrise@protonmail.com promptly.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the entire item and the affected area.

  • Photographs of the packaging and shipping label, if relevant.

Please report visible issues within 14 calendar days of delivery where reasonably possible, allowing us time to investigate with our production partner. This reporting request does not limit any rights or claim periods provided by applicable law.

Each claim is reviewed individually. For an accepted claim, we will arrange an appropriate replacement or refund for the affected item, including associated charges where appropriate or legally required. We may request additional information to assess the issue.

You do not need to return an item for an approved damage or misprint claim unless we provide specific instructions. Please retain the item and packaging until the claim is resolved.

Orders Lost in Transit

If your order has not arrived within its estimated delivery window, email us with your order number. We will review the tracking information and investigate with our fulfillment partner or carrier.

An order confirmed lost in transit is eligible for an appropriate replacement or refund. A temporary tracking delay does not, by itself, establish that a parcel is lost.

If tracking shows delivery but you cannot locate the package, contact us promptly. We will review the delivery information and circumstances individually.

Issues Not Normally Covered

Our voluntary replacement and refund policy does not cover damage caused after delivery by misuse, incorrect washing, ordinary wear, or alterations.

Minor differences between screen colours and printed colours, and minor variations inherent in garment manufacturing or printing, are not necessarily defects. This does not exclude materially inaccurate products, incorrect items or failures to meet applicable quality requirements.

Refund Processing

Approved refunds are issued to the original payment method unless another method is agreed upon or required by law. We will confirm when a refund has been initiated. Your payment provider may require additional processing time.

If a confirmed refund has not appeared after 10 business days, contact us so we can investigate.

Returns and Exchanges

We do not operate a routine returns or exchanges service. Do not send products to us or to the address on a shipping label without instructions. An unsolicited return does not establish eligibility for a refund.

Your Legal Rights

This policy describes our voluntary arrangements and does not exclude or restrict rights or remedies available under applicable consumer protection law, including rights relating to defective, misdescribed or undelivered goods.

For assistance, contact westwillrise@protonmail.com.